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IMC RBNQ Performance Excellence Trophy 2014

P. D. Hinduja Hospital & Medical Research Center awarded the IMC Ramkrishna Bajaj National Quality (RBNQ) Performance Excellence Trophy 2014 in Healthcare category

IMC RBNQ Performance Excellence Trophy 2014

IMC RBNQ Performance Excellence Trophy 2014P. D. Hinduja Hospital and Medical Research Centre, Mumbai adds another golden feather in its cap by winning the prestigious 'IMC Ramkrishna Bajaj National Quality (RBNQ) Performance Excellence Trophy 2014 in Healthcare category' on March 20, 2015 at the YB Chavan Auditorium, Mumbai. The Trophy was received by Mr. Gautam Khanna, CEO, P. D. Hinduja Hospital with Mr. Joy Chakraborty, COO and Mr. Sanjay Agarwala, Director-Professional Services and was presented by Chief Guest of the evening Mr. Vishwanathan Anand, Five time World Chess Champion along with Mr. Suresh Lulla, Chairman, IMC RBNQ Awards Committee; Mr. Niraj Bajaj, Chairman, IMC Ramkrishna Bajaj Trust; Mr. Prabodh Thakker, President, IMC; Mr. Dilip Piramal, Vice President, IMC and Mr. Arvind Pradhan, Director General, IMC.

Delighted on winning this trophy, Ms. Vinoo Hinduja, Executive Trustee, P. D. Hinduja Hospital & Medical Research Centre said, "We dedicate the 'RBNQ Performance Excellence Trophy' to the entire Hinduja Hospital Parviaar members for ensuring smooth operations and implementing world-class practices across various departments with patient centric approach. Winning this award reinforces our hospital's resolve in aligning with the mission, vision and philosophy to continue providing quality healthcare to all so that we accomplish the dream of founder,
Shri P D Hinduja that no Indian should go abroad for medical care."

Mr. Gautam Khanna, Chief Executive Officer, P. D. Hinduja Hospital & Medical Research Centre said, "I thank the Bajaj Group for honoring us with this Performance Excellence Trophy. This achievement is indeed a moment of pride for us as it reinforces our vision to continue to provide world-class, quality healthcare for all. This recognition motivates us to not only sustain our performance but also enhance it significantly in the years to come."

The IMC Ramkrishna Bajaj National Quality Awards instituted in 1996 is named after Sri. Ramkrishna Bajaj, Head of the Bajaj Group of companies, and gives special recognition to excellence in organizations in six categories viz., Manufacturing, Service, Small Businesses, Overseas Organizations, Education and Health Care. The selection criteria emphasizes on openness and transparency in governance and ethics.

A panel of specially trained and expert judges from different fields evaluated the hospital on several parameters - quality of service, leadership, HR, process management, knowledge management, strategic planning, consumer and market focus, measurement and analysis management and business results for over a period of few months. A team of six auditors visited the hospital as well as extensively scanned the rural health program of the hospital. The team also studied the process of various departments along with presentations, data audit and interviews after which there was a consolidated Q&A session.

Earlier in 2007, it became the first hospital in India to win the IMC Ramkrishna Bajaj National Quality Award (RBNQA) hence joining the elite group of industrial giants such as Infosys, BHEL, Satyam, Tata Chemicals, the past recipients of the award.