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Non Medical

Opportunity for Customer Service Coordinator for our hospital in Mahim :

Experience-Minimum 03 years in Customer service

Qualification: Graduation is Mandatory.

General Job responsibilities:

  • Reports to Customer Service In charge. Assists the Customer Service In charge to ensure smooth functioning of the department to the satisfaction of the customers
  • Takes rounds of the Hospital patient care areas, in addition to being posted at various departments/ sections of the Hospital
  • To address patient/ relatives queries
  • To gather feedback on the services provided, handling grievances, pacifying irate customers
  • Escorting and guiding VIP clients referred to the department by Higher Management or any other authentic reference.
  • Upper class patients are escorted at the time of admission and comprehensive service.
  • Courtesy and general Information communication for continuation and management of patient relationship
  • Admission counseling is conducted within 24 hrs of admission
  • Appointment confirmation calls made to Privilege clinic patients, Pre-admission calls to surgical patients of Median B, Median A, Special, Deluxe and Suite classes one day prior to admission. Post discharge calls to all Median B and above patients on third day of discharge. Pre admission calls to corporate patients, Bed allotted but not turned up for admission patient.
  • Sending Birthday Cards, Specialized letters
  • Encouraging patients & relatives to fill the patient satisfaction feedback forms on TAB

Prepares reports

  • Monthly Customer Service report.
  • Monthly CSI/Quality Indicators report (IPD/OPD)
  • Monthly Trend Report
  • Mapping awareness of PRE
  • Assisting Marketing depart in organization of camps / conference /workshop / seminars etc
  • As the Customer Service Coordinators are posted at various departments/ sections of the Hospital, namely IPD, OPD, IVF, SSS, Imaging and HCK; their department specific job responsibilities are as per the requirement of that particular department/ section.

If interested, Request you to share your resume on /

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