12 Apr 2019 - 12 Apr 2019

CAHOCON 2019: Pre-Conference Workshop on Enhancing Patient Experience

Venue

Conference Hall, 4th floor, OPD bldg., Hinduja Hospital, Mahim W, Mumbai -16

Category : Hospital Operations

  • PD Hinduja Hospital

    organises

    CAHOCON 2019:
    Pre-Conference Workshop on Enhancing Patient Experience

    Date: 12th April 2019
    Time: 9.30 am - 5.15 pm
    Venue: Conference Hall, OPD bldg., Hinduja Hospital, Mahim


    Learning Objectives:
    • Designing service excellence strategic vision and alignment of goals
    • Knowing key drivers of patient centricity
    • Application of Learnings/ collaterals from service set-ups
    • The next Gen Engagement
    • Building a 'Patient first' culture


    Highlights:

    •  Accessing the Here and Now (current strategic mapping ) and Define Where to
    •  Devising a road map, specific for target patient audiences and strategic needs
    •  Breaking Barriers and encouraging collaboration  
    •  Integrated approach for Alignment
    •  Determining the Impact
    •  Continuous improvement


    Who Should Attend:
    • Hospital Administrators
    • Senior Management/CXO/ Nursing Head
    • Professionals in patient Experience/ Patient relations/ Patient Engagement/Service Excellence
    • Nursing Managers/ Staff development managers
    • Quality Managers
    • Human Resource, Employee Learning and Development Managers
    For more details, please download the Program Agenda.

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