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For Patients

For Inpatients

Equipped with the state of the art equipment and manned by some of the best staff in the country to look after your every critical need, your illness won’t seem so long

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Suite Room
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ICU
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Pediatric Intensive Care
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Artificial Kidney Dialysis Unit
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Day Care Surgery Unit
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Suite Room
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ICU
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Pediatric Intensive Care
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Artificial Kidney Dialysis Unit
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Day Care Surgery Unit
  • After telephonic confirmation of bed, you can come to the hospital. You or your caretaker can proceed to the admissions counter, ground floor IPD building to complete the admission process.
  • At the admission counter, please present the OT booking form or Doctors Note, HH No., and the reservation deposit receipt if any. You will need to make the payment for the balance deposit amount and sign the necessary admission / declaration forms.
  • For corporate client’scredit memo / letter with billing, class or Identity Card for Emergency Admission needs to be shown for reference.
  • We constantly strive to provide you a bed / room as per your needs as quickly as possible. However, sometimes you may face some delay in obtaining an allotment, due to reasons beyond our control, for which we regret any inconvenience caused.
  • At the time of admission if you have not been allocated the bed of your billing choice (higher or lower), kindly give your request in writing to the staff on duty.
  • Special facilities are provided for Suite, Deluxe, Special class patients & Corporate Clients. On arrival, please contact the Lobby Receptionist.
  • Payment Options
    • Deposits and Payments can be made in Cash / Bank Draft / Traveller's Cheque / Credit, Debit, Amex cards at the hospital. You may also make payments before coming to hospital online at www.hindujahospital.com, OR via NEFT transfer and carry the payment receipt / bank acknowledgement with UTR No.
    • Demand Draft / Pay Order is to be made in favour of " P.D.Hinduja National Hospital & Medical Research Centre". Cash Transaction is Limit: Rs. 1,99,999/- for admission w.e.f. 01-April-2017.
    • NEFT Bank Details : IndusInd Bank Account No : 100013463987; Account Name: National Health & Education Society; IFSC Code: INDB0000503 .

During Your Stay

  • When you arrive at your room , our staff will orientate you to the ward and the facilities available
  • In order to help us serve your better, please provide accurate and full information about your medical problems, past medical history medication taken, inform the doctor or nurse of any sudden changes in your condition and follow the treatment plan recommended by the doctor
  • We ensure complete confidentiality and privacy of your medical condition and treatment. Please go through patient rights and responsibilities document available with our staff.
  • If you wish to change your room type (higher or lower) after admission, please give a written request to our staff. We will try our best to accommodate your request, subject to the availability of beds. However, all charges shall be billed for higher class retrospectively. A request for lowering class in ICU will be after minimum 4 days stay.
  • During your stay, your doctor may prescribe some additional tests, procedures or even surgery, only if necessary depending on your medical condition for your treatment. Since these may not have been planned during your admission, you may need to pay additional deposit
  • It is advisable for one relative to be present in the room or ward during your stay.
  • The hospital kitchen is equipped to serve you well-balanced vegetarian meals. Special diets will be served as prescribed. Home food may be permitted on "medical grounds”. Caretaker’s meals can be provided in the hospital at extra cost.
  • For any assistance during your stay regarding housekeeping, toilets, ACs, lights , TV, meals etc. you may call 3232 from your room phone or contact the duty nurse
  • Every day you will receive an SMS on your mobile number registered at the hospital giving your current accrued bill amount. We would appreciate if you settle any outstanding amount within 24 hours. (Please note that admissions / security deposit is not adjusted against these charges)

Visitors Policy

  • The visiting hours are as follows , with a valid visitor pass only.
  • 05.00 pm to 07.00 pm - Monday to Saturday
  • 10.00 am to 11.00 am - On Sunday and National Holidays 
  • 05.00 pm to 07.00 pm 
  • One pass for an attendant is issued for shared rooms / common wards and two passes for Special, Deluxe & Suite classes.
  • One additional visitor’s pass (07.00 am - 07.00 pm) per patient is issued by the security department (Valid for three days) on request in the prescribed form available with nursing staff in each ward and with the recommendation by treating consultant only.
  • The Visitor's Pass is "Not Transferable" & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.
  • Children below 15 years are not permitted at patient areas, bedside due to safety reasons.
Utility Services

Meals

  • The hospital kitchen is equipped to serve well balanced vegetarian meals. Special diets, will be served as prescribed.
  • All meals are planned and their preparation supervised by trained and competent dieticians.
  • Meals are not served to visitors but meals for patient's attendants can be arranged. Such meals are charged for separately.Request for attendant's meal should be made to the nurse, on arrival.

Housekeeping

  • Consumption of alcohol, smoking, chewing gum and spitting is prohibited.
  • A hygienic environment is essential for your health, help us to maintain our standard.
  • Keep the toilets clean & dry.
  • Use the dustbins for disposal of any waste.
  • We take pride in serving you. Giving tips is prohibited.
  • Attendants of median class patients may collect Bed Sheets from 9th floor West Wing from 10am - 12pm & 8pm - 9pm. These are to be returned at the time of discharge or a charge will be levied.

Clothes & Linen

  • It is mandatory that patients wear hospital clothes. For any additional requirement of linen, you may contact the ward nurse.
  • The hospital has its in-house laundry where the clothes & linen are washed and sterilised.

Utility Maintenance Services

  • In case of any electrical defaults with the light, switches, A/C or any electrical items, contact the nurse on duty for assistance.
  • Do not attempt to shift or repair any electrical item.
  • Do not touch the oxygen & suction pump equipment.
  • Do not change the setting of the thermostat knobs.
  • To maintain the temperature in the rooms, do not open any windows as it affects the air conditioning.
  • Use of mobile phones is restricted in patient related areas

Entertainment

  • Music and television facilities are provided in Suite by the  bedside.
  • Television sets are tuned to receive various satellite channels between 7.30 am & 10.30p.m. Please do not change the settings.
  • In case of any inconvenience, please contact the sister incharge of the wards.

Patient Relation Department(PRD)

  • The PRD is located on the ground floor next to the bank.
  • It facilitates patients to avail the benefits of charity based on economic criteria and affordability. It also acts as a grievance redressal cell of the hospital. In case you have any feedback, appreciation, complaint, you may contact the department.

At Your Doorstep Sample Collection

  • The hospital provides laboratory collection services for all lab investigations at your home. To avail this service contact the home sample collection service for prior booking between 8am - 8pm on 95250-2336835, Mobile: 3250 4941 or Pager: 9628- 260158.
  •  The reports will be sent by courier to the address given.

Report Delivery

  • The reports of all lab investigations can be sent to you by courier, on request.

Home Care

  • The hospital provides home care services for specialized nursing care.
  • To avail the service call 9821477322 / 9920299092 to get a suitable appointment.