For Patients

Billing & Charges

• Schedule of Deposits and all charges are subject to change without prior notice.
• During the stay of the patient, if an additional deposit requested has not been cleared, the hospital reserves the right to transfer/discharge the patient on Administrative ground.
• Patients can be transferred to any other hospital / government hospital / nursing home in case of non-payment or any other administrative reason, or only if nursing care is required.
• If you have a mediclaim policy, you are required to approach the Company directly for reimbursement of your bills for which you will need (i) the final bill, (ii) the detail bill, (iii) the discharge card and (iv) narrative summary. The final and detail bill will be given by cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge and the narrative summary from the Medical Record Dept.(East Bldg.)/ Ward.
• There are 1.5 times emergency charges for surgeries performed during non-regular hours (Normal working hours are from 8.00 am to 8.00 pm, Monday to Saturday.)
• We accept "On Account Deposit" which can be utilised for inpatient & outpatient  services.
• All patients for admission are requested to sign a declaration for payment as per the hospital charges
• There is no surcharge on the hospital bill, however all foreign nationals and NRIs will be levied 25% surcharge on the gross bill.
• Our Mode of payment is in Indian Currency. To help you encash your dollar or Travellers Cheque, provision has been made through the IndusInd Bank. For help contact Admission / Billing Counter.

Refunds

• Any refund due to you will be ready within 15 days after discharge.
• Refunds of Rs. 10,000 /- or more will be done by cheques or NEFT / RTGS , while refunds below Rs. 10,000 /- is paid by a refund voucher payable at the bank counter in IPD lobby.
• Refunds  may be collected from the billing section between Monday to Saturday - 09.00 am to 06.00 pm (except public holidays)

Kindly Cooperate during your stay

• For safety reasons, please Do not attempt to shift or repair any electrical item, touch the oxygen & suction pump equipment or  change the setting of the thermostat knobs.
• To maintain the temperature in the rooms, do not open any windows as it affects the air conditioning.
• We do not encourage patient's relatives to stay overnight with patient's in shared rooms/wards.
• Our pharmacy provides all the medicines for inpatients. We do not permit medicines & consumables from outside. Charity provision is made available for economically weak patients.
• Please respect hospital and personal property.
• Sparing use of Mobile phones will be appreciated.
• For your safety and hygiene, it is mandatory  to wear hospital clothes. The hospital has its in-house laundry where the clothes & linen are washed and sterilised
• A hygienic environment is essential for your health, please help us to maintain proper hygiene and cleanliness in your room.
• Consumption of alcohol, smoking and chewing of tobacco is prohibited
• We take pride in serving you. Giving tips is prohibited.
• The reports of all lab investigations can be sent to you by courier, on request.
• To help us serve you better kindly spare your valuable time to fill up the feedback form, to enable us to serve you better.

Patient Relation Department(PRD)

• This department facilitates patients to avail the benefits of charity based on economic criteria and affordability. It also acts as a grievance redressal cell of the hospital. In case you have any feedback, appreciation, complaint, you may contact the department. (Customer Care Department)
• The PRD department  is located on the ground floor next to the bank.