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For Patients

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For Inpatients

Equipped with the state of the art equipment and manned by some of the best staff in the country to look after your every critical need, your illness won’t seem so long

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Suite Room
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ICU
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Pediatric Intensive Care
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Artificial Kidney Dialysis Unit
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Day Care Surgery Unit
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Suite Room
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ICU
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Pediatric Intensive Care
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Artificial Kidney Dialysis Unit
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Day Care Surgery Unit
  • Our emergency department works around the clock. In case of any emergency contact the casualty medical officer on 24452575 for the ambulance services.
  • If you have a mediclaim policy, you are required to approach the Company directly for reimbursement of your bills for which you will need (i) the final bill, (ii) the detail bill, (iii) the discharge card and (iv) narrative summary. The final and detail bill will be given by cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge and the narrative summary from the Medical Record Dept.(East Bldg.)/ Ward.
  • There are 1.5 times emergency charges for surgeries performed during non-regular hours (Normal working hours are from 8.00 am to 8.00 pm, Monday to Saturday.)
  • We accept "On Account Deposit" which can be utilised for indoor & OPD services.
  • The bed charges are calculated from 11.00 am to 11.00 am irrespective of the time of admission.
  • All patients for admission are requested to sign a declaration for payment as per the hospital charges.
  • There is no surcharge on the hospital bill, however all foreign nationals and NRIs will be levied 25% surcharge on the gross bill.
  • Mode of payment is by Indian Currency.To help you encash your dollar orT. Cheque, provision is made through the Citizen Cooperative Bank/Thomas Cook. For help contact Admission / Billing Counter.
  • We do not encourage patient's relatives to stay overnight with patient's in shared rooms/wards.
  • We have telephone facilities @ Rs. 5.00 for every 3 minutes. Please contact the floor staff for the direct telephone number of your room. We also have a Telecommunication Centre in the main lobby.
  • To facilitate patients who need to call on STD/ISD this facility has been introduced through Telephone Operators for the patients of MEDIAN-A / SPECIAL / DELUXE / SUITE billing class in the room.The call charges will be computed and billed on discharge.The call charges will not be reimbursed by Corporate/T.P.A.
  • Only the billing department processes all inpatient payments.
  • Our pharmacy provides all the medicines for inpatients.We do not permit medicines & consumables from outside. Charity provision is made available for economically unaffording patients.
  • Pending reports are to be collected from the centralized reports counter on the ground floor of the Hinduja Clinic between 8.00 am to 8.00 pm, Monday through Saturday.
  • We provide care with dignity, consideration and respect for privacy / confidentiality.
  • The names of all professionals / staff are displayed on name plates worn on the uniform, if you have any clarification regarding any procedure, you may contact them.
  • To help us serve you better kindly spare your valuable time to fill up the feedback form, to enable us to give quality healthcare.
  • Children below 15 years are not permitted at patient areas / bed side

Additional Visitor's Pass

  • One additional visitor’s pass (07.00 am - 07.00 pm) per patient is issued by the security department (Valid for three days) on prescribed form available with nursing staff in each ward.
  • The requisition should be recommended by treating consultant only. Renewal requires fresh recommendation on the form by the treating consultant.
  • Kindly bring the original pass issued during admission, for renewal of additional pass.
  • The Visitor's Pass is "Not Transferable" & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.

Visiting hours

  • The visiting hours are as follows
    05.00 pm to 07.00 pm - Monday to Saturday
    10.00 am to 11.00 am - On Sunday and National Holidays 
    & 05.00 pm to 07.00 pm (Entry restricted to valid pass holders only)
  • The requisition should be recommended by treating consultant only. Renewal requires fresh recommendation on the form by the treating consultant.
  • Kindly bring the original pass issued during admission, for renewal of additional pass.
  • The Visitor's Pass is "Not Transferable" & if found with any other person then the person whose name is on the pass; the pass will be confiscated & a fine will be imposed.
  • Children below 15 years are not permitted at patient areas / bed side
Utility Services

Meals

  • The hospital kitchen is equipped to serve well balanced vegetarian meals. Special diets, will be served as prescribed.
  • All meals are planned and their preparation supervised by trained and competent dieticians.
  • Meals are not served to visitors but meals for patient's attendants can be arranged. Such meals are charged for separately.Request for attendant's meal should be made to the nurse, on arrival.

Housekeeping

  • Consumption of alcohol, smoking, chewing gum and spitting is prohibited.
  • A hygienic environment is essential for your health, help us to maintain our standard.
  • Keep the toilets clean & dry.
  • Use the dustbins for disposal of any waste.
  • We take pride in serving you. Giving tips is prohibited.
  • Attendants of median class patients may collect Bed Sheets from 9th floor West Wing from 10am - 12pm & 8pm - 9pm. These are to be returned at the time of discharge or a charge will be levied.

Clothes & Linen

  • It is mandatory that patients wear hospital clothes. For any additional requirement of linen, you may contact the ward nurse.
  • The hospital has its in-house laundry where the clothes & linen are washed and sterilised.

Utility Maintenance Services

  • In case of any electrical defaults with the light, switches, A/C or any electrical items, contact the nurse on duty for assistance.
  • Do not attempt to shift or repair any electrical item.
  • Do not touch the oxygen & suction pump equipment.
  • Do not change the setting of the thermostat knobs.
  • To maintain the temperature in the rooms, do not open any windows as it affects the air conditioning.
  • Use of mobile phones is restricted in patient related areas

Entertainment

  • Music and television facilities are provided in Suite by the  bedside.
  • Television sets are tuned to receive various satellite channels between 7.30 am & 10.30p.m. Please do not change the settings.
  • In case of any inconvenience, please contact the sister incharge of the wards.

Patient Relation Department(PRD)

  • The PRD is located on the ground floor next to the bank.
  • It facilitates patients to avail the benefits of charity based on economic criteria and affordability. It also acts as a grievance redressal cell of the hospital. In case you have any feedback, appreciation, complaint, you may contact the department.

At Your Doorstep Sample Collection

  • The hospital provides laboratory collection services for all lab investigations at your home. To avail this service contact the home sample collection service for prior booking between 8am - 8pm on 95250-2336835, Mobile: 3250 4941 or Pager: 9628- 260158.
  •  The reports will be sent by courier to the address given.

Report Delivery

  • The reports of all lab investigations can be sent to you by courier, on request.

Home Care

  • The hospital provides home care services for specialized nursing care.
  • To avail the service call 9821477322 / 9920299092 to get a suitable appointment.
 
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