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> Poison Centre

For Patients

Poison Centre

The Drug and Poison Information Center (DPIC), established in October 2007,is aimed at providing the complete range of emergency Drug & Poison decontamination treatment services information and to serve as a primary resource for poison education, prevention and treatment advisory.

Poison Centre

The Drug and Poison Information Center (DPIC) at P. D. Hinduja Hospital & Medical Research Centre was established in October 2007.

This is the first time that such a facility has been started in a hospital in the entire state of Maharashtra offering free and confidential services.

The DPIC receives queries on drug and poisoned cases and provides information on antidotes (including Indian antidotes) and various therapeutic drugs. It is in a position to give drug information on drugs including treatment, monitoring side effect, adverse drug reaction and the lab tests that are recommended using Micromedex Database (for poisons and drugs) which has been accepted all over the world. In the last two years, DPIC successfully responded to 2403 queries / interactions(Refer to the pie-chart below) Most popular insecticide was "Baygon" organophosphates and pyrethroids. In cases related to benzodiazepine, it has been observed that, the drugs consumed by most of the patients include alprazolam and diazepam etc. and miscellaneous drugs include acetaminophen, tricyclic antidepressant (TCA), tetrahydrocannabinoids (THC), phenobarbital, anticonvulsants and opiates etc.


The calls coming to the center are handled by the DPIC staff, who are qualified Pharmacists. DPIC can be accessed by any Consultant, Surgeon, Physician and Residents.

The center functions from 7am to 7pm and can be accessed by a direct dial facility number 022-2446 4600.

On receiving the call, detailed information about the patient is obtained. For e.g. patient's name, gender, age, weight, medical history, symptoms, status of the patient, location of patient at the time of admission, initial treatment, content and quantity of the drug / poison consumed. In addition to this, the name and designation of the doctor, his contact details (E-mail, fax no, phone no,) and name of the hospital is also obtained, so as to provide him with relevant information with the help of Micromedex Database. The specific queries are answered once all the relevant information about the patient details is made available to the staff.

After answering all the queries requested by concerned doctor, he is requested to fill a feed back form. The doctor will evaluate the response by using parameters like clarity, accuracy, timeliness and completeness of provided information. Feed back given by the doctor /hospital helps the DPIC to maintain the quality of service and serve in better way. DPIC maintains confidential, records of each case.

The feedback received by the doctors from various hospitals, conveys that, the DPIC is doing an excellent job of providing detailed information about the query requested promptly

Each case is written up as a medical chart. Once the case is completed, follow up is done; the case is filed along with all the cases for that day. To ensure treatment excellence, the DPIC is in the process of developing a network of poison centers worldwide. DPIC is being very helpful for doctors to save lives by combining the use of online tools with a team of health professionals.

They have also expressed that, DPIC is a very fine service provider which ultimately assists doctors in upgrading their knowledge, thereby aiding in saving patient's lives.