Discharge Guidelines


  • Please ensure to take follow up appointment from the call center/rebooking letter as suggested by your doctor.
  • The doctors alone have the right to discharge a patient
  • Please surrender the visitors pass at the Billing Department
  • Final Bill will be prepared based on service rendered and as per admission class. After final settlement, billing staff will hand over two copies of discharge slip, white color copy to be handed over to nurse and pink color to be retained by you to be handed over to security while leaving hospital.
  • After receiving white slip, nurse will complete discharge formalities including removing IV line if any, handing over of discharge summary/discharge card and explanation of and post discharge instructions including medication etc.
  • In case you are discharged on Sunday or on a hospital holiday, you may be required to make an on account payment as decided by the Admission & Billing Department. The final bill will be prepared the next working day. You will be given a Settlement Slip which has to be produced at the time of the final settlement.
  • Please give your valuable feedback by filling the feedback form and submit to the customer care department.
  • Kindly vacate the bed as soon as bills are settled.
  • Payment Methods
    Deposits / Payments are to be made in Cash / Bank Draft / Traveller's Cheque / Citi Diners, ICICI, Master and VISA cards.
  • Mediclaim Policy
    If you have a Mediclaim policy and you are applying for bill reimbursement you are required to approach the company directly for reimbursement of your bills for which you will need originals of: (i) the final bill (ii) the detail bill (iii) discharge summary (iv) deposit receipt (v) settlement slip. The final and detailed bill will be given by the cashier on settlement of dues. The discharge card will be given by the ward nurse at the time of discharge.
  • Refund Policy

    Any refund below ₹20,000/- is paid by a refund voucher, cash for which is to be collected from the bank counter as per bank timings. If the refund is collected after day of discharge, it will be given only by cheque.

    Any refund more than ₹20,000/- is payable only by cheque. Billing staff will collect details regarding on whose name the cheque should be prepared. After the cheque is ready, a call is given to patient. Please bring settlement slip and photo ID while coming to collect refund from billing section located on the ground floor, West Block. If the refund amount is to be remitted by NEFT/RTGS, a cancelled cheque and NEFT form is to be filled and given at the discharge counter.

    If the payment is done by credit card, the refund would be on credit card. The card holder should be present to sign the refund charge slip.

    During non-baking hours, special provision is made for payment through cash counters in the Billing Dept.

Post Discharge

  • For follow-up appointments with your consultant, please call at 022 67668181 / 45108181
  • Please follow all discharge instruction as mentioned in the discharge summary.
  • Be alert of signs and symptoms which if experienced need medical intervention. You may specifically look out for persistent fever, increasing pain, ongoing sickness, bleeding from the wound, redness around the area. Please also refer to your discharge summary for the same.
  • Please feel free to call your doctor or SSSU at 024447902 for any queries. Qualified staff will be available to attend your care.

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